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Terms and conditions

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Matelas Bonheur provides the MATELAS BONHEUR Website (including all pages and content under domain names and, collectively named the “MATELAS BONHEUR Site”) subject to your compliance with the terms and conditions below.




1. Rules:

While visiting the MATELAS BONHEUR Site, you may not:
Post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the MATELAS BONHEUR Site in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the MATELAS BONHEUR Site or the Internet.

While visiting the MATELAS BONHEUR Site, you may not:
Post or transmit any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component.

While visiting the MATELAS BONHEUR Site, you may not:
Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through the MATELAS BONHEUR Site which is protected by copyright, or other intellectual property right, or derivative works with respect thereto, without obtaining permission of the copyright owner or righ holder.


2. Monitoring:

Matelas Bonheur has no obligation to monitor the MATELAS BONHEUR Site. However, you agree that Matelas Bonheur has the right to monitor the MATELAS BONHEUR Site electronically from time to time and to disclose any information as necessary to satisfy any law, regulation or other governmental request, to operate the MATELAS BONHEUR Site properly, or to protect itself or its users. Matelas Bonheur reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this Agreement.


3. Privacy:

Matelas Bonheur cannot ensure or guarantee privacy for its users. It is therefore recommended that this service not be used for the transmission of confidential information. Any such use shall be at the sole risk of the user, and Matelas Bonheur and its affiliate and related companies shall be relieved of all liability in connection therewith.


4. Limitation of Liability:

Matelas Bonheur takes no responsibility for the accuracy or validity of any claims or statements contained in the documents and related graphics on the MATELAS BONHEUR Site. Further, Matelas Bonheur makes no representations about the suitability of any of the information contained in the documents and related graphics on the MATELAS BONHEUR Site for any purpose. All such documents and related graphics are provided without warranty of any kind. In no event shall Matelas Bonheur be liable for any damages whatsoever, including special, indirect or consequential damages, arising out of or in connection with the use or performance of information available from the service.


5. Recourse:

If you are dissatisfied with the MATELAS BONHEUR Site or with any terms, conditions, rules, policies, guidelines, or practices of Matelas Bonheur in operating the MATELAS BONHEUR Site, your sole and exclusive remedy is to discontinue using the MATELAS BONHEUR Site.


6. Confidential Information:

You authorize Matelas Bonheur to collect from any party and to retain all relevant information relating to your use of the MATELAS BONHEUR Site, and you hereby authorize any party to provide us with such information. You understand and agree that unless you notify Matelas Bonheur to the contrary by e-mailing us, you further authorize Matelas Bonheur to disclose, on a confidential basis, to any party with whom Matelas Bonheur has business relations all relevant information relating to your dealings with us and the MATELAS BONHEUR Site.


7. Indemnity:

You agree to defend, indemnify and hold Matelas Bonheur and its affiliate and related companies harmless from any and all liabilities, costs and expenses, including reasonable attorneys’ fees, related to any violation of this Agreement by you or users of your account, or in connection with the use of the MATELAS BONHEUR Site or the Internet or the placement or transmission of any message, information, software or other materials on the MATELAS BONHEUR Site or on the Internet by you or users of your account.


8. Trademarks:

Matelas Bonheur® and other names, logos and icons identifying Matelas Bonheur products and services referenced herein are trademarks or registered trademarks of Matelas Bonheur. All other product and/or brand or company names mentioned herein are the trademarks of their respective owners.


9. Territory:

The MATELAS BONHEUR Site originates in Canada.


10. Miscellaneous:

This Agreement, including any and all documents referenced herein constitute the entire agreement between Matelas Bonheur and you pertaining to the subject matter hereof. Matelas Bonheur’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement be determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein. This Agreement shall be governed by and construed in accordance with the laws of the province of Quebec and the federal laws of Canada applicable therein. The parties have required that this agreement and all documents relating thereto be drawn up in English.


11. Confidentiality and information security policy:

Online shopping with Matelas Bonheur is secure.
Personal and credit card information entered on the site is transmitted electronically in a format that cannot be intercepted, altered or decoded by a third party as it is encrypted to ensure its confidentiality.

Matelas Bonheur complies with SSL encryption standards, under which transaction information will always be transmitted securely. Payment is made directly through Desjardins.

Matelas Bonheur does not store credit information on any transaction.
As a result, online shoppers are required to submit credit card information with every new transaction.


12. Exportation and shipping

Matelas Bonheur will deliver free of charge within a 200km radius for all orders over $299 from our distribution center located at 119 Brunswick Blvd. Pointe-Claire QC. For all orders under $299 a flat rate of $50 will be charged. Matelas Bonheur does not export any of its products out of Canada. For deliveries out of this region please contact for a quotation.


13. The Comfort Guarantee! with Matelas Bonheur
At Matelas Bonheur, our main objective is customer satisfaction. We realize that the purchase of a mattress is important and that its average life span is from 8 to 12 years. Matelas Bonheur therefore offers you a 90 day Comfort Guarantee, if the following conditions are met:

The purchase of a mattress must be accompanied by a MATELAS BONHEUR DELUXE or PROTEX-IT mattress pad of the same size as the mattress.

The consumer must use the MATELAS BONHEUR DELUXE or PROTEX-IT mattress pad at all times to protect the new mattress.

The consumer must keep the mattress set for a minimum period of 30 days, which is the normal adjustment period for sleeping on a new mattress.

This Comfort Guarantee is valid for a maximum of 90 days. It allows the consumer only one exchange on their mattress or set for a different model of equivalent or greater dollar value; with payment of the dollar difference and applicable taxes. No reimbursement.

In the case of an exchange, the consumer must return the mattress set in its original packaging, in good condition without any damage. If the mattress is soiled or damaged, the Comfort Guarantee is automatically null and void.

This Comfort Guarantee ensures you are making the best possible choice and assures you years of comfort.

This Comfort Guarantee is valid as of the date of delivery.

Transport fees may be applied.

Matelas Bonheur reserves the right to void this Comfort Guarantee, without any notice. The Comfort Guarantee does not apply on: GreenSleep, adjustable beds, special size mattresses,
boxspring height exchanges, floor models, liquidation models, as well as models sold as is.