Free delivery in Quebec* - More details >

Search

HOW CAN WE HELP YOU?

PRODUCTS

MAINTENANCE

DELIVERY

WARRANTY

EXCHANGES & RETURNS

PAYMENTS

Mattresses

+ - What is the difference between memory foam, latex, hybrid, or innerspring mattresses?
  • Memory Foam: Conforms well to the body, relieves pressure points.
  • Latex: Bouncy support, durable, temperature neutral.
  • Hybrid: Combines foam and pocketed coils, offers balanced support.
  • Innerspring: Good airflow, affordable regular coils, good motion isolation with pocketed coils.
+ - Which firmness level is best for me: soft, medium, or firm?

It depends on your preferences, body type, weight, and sleep position. Generally, stomach sleepers do better on firm or extra-firm mattresses. Back sleepers are comfortable on firm or medium-firm mattresses. Side sleepers prefer plush or medium-firm mattresses. We recommend trying mattresses in-store to make a more informed decision.

+ - What is the average lifespan of a mattress?

The lifespan of a mattress varies by type, material quality, sleeper weight, and usage, but on average, a mattress lasts about 10 years.

+ - Which type of mattress helps regulate temperature best?

Latex mattresses, innerspring mattresses, gel-infused foams, and certain hybrids with built-in cooling technologies offer better temperature regulation.

+ - Does memory foam retain heat?

Traditional memory foam can retain heat, but gel-infused or open-cell foams provide better ventilation.

+ - Is a mattress guaranteed against sagging?

Most mattresses come with a sagging warranty, but terms vary by manufacturer. Innerspring mattresses typically allow up to 1.5″ of sag, while specialized foam mattresses allow up to 0.75″. For details, visit our warranty page: https://www.matelasbonheur.ca/garanties/

+ - What mattress size should I choose (Twin, Double, Queen, King)?

Choose based on your space and needs. Consider your size, your partner’s size, and your sleep habits.

+ - Is it better to try a mattress in-store or buy online?

While online shopping is convenient, testing a mattress in-store helps assess comfort and receive recommendations from our advisors. For online purchases, chat with us or call 1-800-915-7721.

+ - How to care for a mattress to extend its life?

Use a mattress protector, wash bedding regularly, rotate or flip your mattress 180° each season for even wear.

Pillows

+ - How to choose a pillow by sleep position (side, back, stomach)?
  • Side: Thick pillow to support head and neck.
  • Back: Medium pillow for support without too much height.
  • Stomach: Thin pillow to avoid neck strain.

The firmness and type may vary based on personal preference.

+ - What is the difference between memory foam, down, latex, or microfiber pillows?
  • Memory Foam: Contours to the shape and relieves pressure points.
  • Down: Soft, comfortable, lightweight.
  • Latex: Bouncy, durable, supportive.
  • Microfiber: Affordable down alternative, hypoallergenic, comfortable.
  • Gel: Hypoallergenic, cool, relieves pressure points.
+ - How long does a pillow last before replacement?

On average, a quality pillow should be replaced every 3–5 years. Using a pillow protector can extend its lifespan.

+ - What pillows are best for allergy sufferers?

Gel and microfiber pillows are hypoallergenic. Those not allergic to latex can choose latex pillows as well.

+ - What budget should I plan for a quality pillow?

A quality pillow ranges from $100 to $300, depending on material and technology used.

+ - How long does it take to get used to a new pillow?

It generally takes a few nights to adjust to a new pillow. Gradually integrate the new pillow into your routine for a smoother transition.

Bedding

+ - What is the best sheet material (cotton, linen, bamboo, polyester)?

Each material has its advantages. Cotton is classic, soft, breathable, and durable. Linen is more luxurious, cool, and absorbent. Bamboo is soft, silky, and thermoregulating. Polyester is affordable, wrinkle-resistant, and quick-drying but less breathable. Blends combine the benefits of each. Choose based on your preference!

+ - What does thread count mean for sheets?

Thread count indicates the density of the weave. Higher thread counts generally mean softer and more durable fabric, but fiber quality also matters. A very fine yarn can inflate thread count without improving durability.

+ - How to choose the right duvet for hot or cold sleepers?

If you get cold at night, choose a down duvet. If you get hot, choose a lightweight microfiber or wool duvet.

+ - Is a mattress protector mandatory?

No, but it’s highly recommended to protect your mattress and extend its lifespan. We reserve the right to refuse an exchange if the returned mattress is stained or damaged. Manufacturers require a clean mattress to honor warranty conditions.

+ - How to choose the right mattress protector?

We recommend an waterproof protector for maximum protection. If breathability is your priority, choose a cotton or wool cover.

+ - Does bedding quality really affect sleep?

Absolutely! A good mattress, the right pillow, and comfortable sheets promote restorative sleep.

+ - How to maintain and clean my bedding to prevent premature wear?

Wash sheets and pillowcases regularly according to manufacturer instructions. Use a mattress protector to guard against stains and moisture. Air out your bedding frequently and avoid eating or drinking in bed.

+ - Can I put my pillow in the washing machine?

It depends on the pillow type. Memory foam and latex pillows are generally not machine washable. Microfiber and some down pillows can be machine washed—always check the care label.

+ - How to clean my mattress?

Use a mattress protector, rotate the mattress 180° each season, and vacuum the surface occasionally to remove dust and allergens.

+ - How to wash a duvet?

Most duvets can be machine washed in cold water with a gentle detergent. Tumble dry on low with occasional fluffs for even drying, or air dry completely to prevent mold. Always follow the care label and use a duvet cover washed regularly to protect the duvet.

+ - Is delivery free?

Delivery is free to your door for all mattress purchases. Additional fees may apply for remote areas. For details, visit: https://www.matelasbonheur.ca/livraison/

+ - Do you install my bed?

By selecting our full delivery service, we provide installation of your new bed and mattress. More info at: https://www.matelasbonheur.ca/livraison/

+ - Do you take away my old mattress?

Yes, removal of your old mattress and foundation is included with installation. We do not remove bed frames.

+ - Can I choose the delivery date for my online order?

Yes, for large items like mattresses or beds, you can choose your delivery date. Our team will contact you with options. Small items like bedding or pillows ship via postal service.

+ - What is excluded from my mattress warranty?

The warranty generally covers manufacturing defects such as excessive sagging and material faults. Warranty terms vary by model and manufacturer.

+ - Is warranty voided if I don’t use a specific foundation?

Yes, using an improper base can void your mattress warranty. Use a platform or box spring with slats no more than 2″ apart. Check manufacturer recommendations.

+ - How do I make a warranty claim?

Submit a claim form on our website under the “Warranties” tab. Provide proof of purchase and photos of the defect.

+ - Is there a warranty on bedding accessories and pillows?

Yes, most bedding accessories and pillows have a manufacturing defect warranty. Terms vary by product and manufacturer.

+ - In what condition must the mattress be returned?

We offer a 90-night trial (30 nights on clearance or floor models). No refunds. See details at: https://www.matelasbonheur.ca/conditions-de-vente/

+ - Are there fees for mattress exchanges or returns?

Only transportation fees apply for mattress exchanges. Contact customer service for your specific situation.

+ - What is the return policy for bedding and pillows?

For hygiene reasons, bedding items (pillows, sheets, protector covers, duvet covers, etc.) are final sale and cannot be returned or exchanged.

+ - What payment methods are accepted?

We accept credit cards (Visa, Mastercard, Amex), Interac, cash, and gift cards.

+ - Is interest-free installment available?

Yes, we offer interest-free financing with Flexiti! Pay in 3–18 months. A $39.99 annual fee applies for plans over 3 months, added to your first payment annually. Details: https://www.matelasbonheur.ca/financement-flexiti/

+ - Where do I pay my balance before delivery?

You can pay online under “online payment” or in-store. Balance is due at least 48 hours before selected delivery date.

+ - Can I use my Flexiti credit limit here?

Yes, your Flexiti credit limit is reusable at our store.

+ - How do I finance a purchase?

Apply for Flexiti online or in-store. Once approved, use your FlexitiCard to pay interest-free in installments.