bienvenue chez jump

Thank you for choosing JUMP. Whether your goal is to sleep better or simply take care of your well-being, you’ve just made a choice that matters. Every JUMP mattress is thoughtfully designed and made here in Quebec to reflect your lifestyle and values. Your comfort is what drives us, and your wellness is at the heart of everything we do. Take a few minutes to explore the tips on this page to get the most out of your new mattress. And remember, if you ever you have a question, our team is always here to help.

How to Unpack Your Mattress

FAQ JUMP

Yes, the mattress is compatible with most all bases. For the best support and durability, we recommend using it with a platform base, a solid foundation, or a slatted base where the slats are no more than 2 inches apart.
Installation

The mattress starts expanding as soon as it’s removed from the box. It takes about 3 hours to fully expand and will reach its ideal comfort and support level within 24 to 48 hours. No. The mattress is compressed and rolled using specialized industrial equipment before shipping. This process cannot be reproduced at home, so it’s not possible to fold it back into its original packaging.
Trial Period and Returns

It usually takes 30 to 90 days for your body to adjust to a new mattress. We recommend keeping your mattress for at least 30 days before deciding to exchange it.

If you purchased your mattress in-store, please contact your sales consultant directly for details on the return process.

For online purchases, you can reach our team by email at info@matelasbonheur.ca or by phone at 1-800-915-7721. We’ll be happy to assist you.

No, you don’t need to keep the box. For returns, our delivery team will place the mattress in a protective plastic bag designed for that purpose.A transportation fee applies when exchanging a mattress. For details about fees in your situation, please contact our customer service team.Mattresses returned after a comfort exchange are disinfected, steam-cleaned, and sterilized. They are then labeled as used products and sent to one of our clearance centers, where they are resold at a reduced price with full transparency to the customer.
Care and Use

To maintain even wear and lasting comfort, we recommend rotating your mattress 180 degrees every season or every six months, especially if you always sleep on the same side or if there is a significant weight difference between you and your partner. Use a mattress protector and vacuum the surface from time to time to remove dust and dust mites.

Warranty

Sleep easy knowing that all our mattresses are protected by a warranty.
For full details, please see the warranty terms here: Jump-warranty-2019.pdf
To complete the warranty form: click here: Warranty - Matelas Bonheur