01
Free Delivery
Your order delivered directly to your door, at no charge.
FREE($99.95 value)
- Delivery to your door.
From our store to your door
Delivery, your way.
Standard shipping is free. Choose the service that suits you, from your front door to your bedroom.
Free standard shippingWithin our standard delivery area in Québec.
Mattresses, beds, foundations and large items
Three ways to receive your order
Additional services are added separately in your cart. Prices are in Canadian dollars, before tax.
02
Room of Choice
Your order delivered into the room of your choice.
+ $39.95Optional service
- Delivery to your room of choice.
- Placement of your order in the room.
03
MB Premium Service
We take care of everything, right to your bedroom.
+ $79.95Optional service
- Delivery to your room of choice.
- Unpacking of your new products.
- Removal of your old mattress, if applicable.
Pillows, sheets, duvets and accessories
Courier Delivery
Your order is shipped by courier and delivered directly to your door, free of charge.
Small-item-only orders ship by courier, without additional service options. When ordered with a large item, they travel with that delivery.
FREE($49.95 value)
Outside Québec?
Your province is outside our standard delivery area, but we’d be happy to explore delivery options for your order.
Contact our team for a personalized shipping quote.
Ready for delivery day
- Measure your doors, stairways and the space for your new products.
- Clear access routes and your room before our team arrives.
- Make sure an adult will be present to receive your delivery.
Delivery conditions
- The balance of your order must be fully paid in store 48 hours prior to the delivery day.
- If no person (of legal age) is present on the scheduled delivery date/time, it is important to advise us before the delivery occurs. If not, you can pick-up your order in one of our warehouses (appointment only) or pay ($89.95 + taxes) to have your order rescheduled. Transport fees vary depending on the distance and the item.
- In the event that there’s not enough space to deliver your merchandise, note that it may be possible toorder these products in two separate pieces for an additional charge plus transport fee ($89.95 + taxes). Additional fees may apply depending on the distance and the item.
- Transport fees apply ($89.95 + taxes) on all merchandise height & size exchanges. Transport fees vary depending on the distance and the item.
- Old mattress removal is included with MB Premium Service, if applicable. Contact our team for other removal requests. Other furniture cannot be taken back. For hygiene reasons, we may refuse to remove a mattress or box spring that is not in an acceptable sanitary condition.
- Before delivery: it is the client's responsibility to make sure the space is cleared to receive the merchandise. We are not responsible for moving, relocating, disassembling and assembling your personal goods.
- The client must ensure that there is adequate space for the merchandise purchased to be delivered. Our delivery team will do their best to carefully place the merchandise you ordered in the room you desire. However, in the event that our delivery staff deems the delivery space limited (stairway, hallway, doorway, etc), you may be asked to sign a release of liability form. if you want them to pursue the delivery. If the customer doesn’t want to sign the form, the merchandise will be left in the entry.
- After evaluation, Matelas Bonheur reserves the right to refuse a delivery that they determine to be too dangerous. In this event and with your authorization, they will leave the merchandise at the nearest entrance or you can pick-up your order in one of our warehouses (on appointment only).
- Please note that in certain rare occasions and for reasons out of our control your delivery, may be advanced or delayed. In this event you will be advised at our earliest discretion. The reasons out of our control may include but are not limited to: traffic, damaged merchandise, order delays caused by our suppliers, storm, mechanical breakdown of the delivery truck, etc.
- Please note that most memory foam mattresses harden in cold conditions which make them difficult to bend. In the case that the mattress needs to be bent, a second delivery may be necessary to complete the delivery.
- It is the customer's responsibility to make sure all walkways and entrances to their homes are clear of snow and ice.
- Any damages to your personal property must be immediately documented by the delivery team. No request will be accepted, if failure to do so.
- If you discover damages when opening your order please call the store within 48 hours of the delivery of the merchandise.