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Policy modifications due to the Covid19 pandemic and new government regulations

Delivery Service and Shipping Rates: Small & Large item(s) for online purchase and in stores*

 

 

  Pick-up at the warehouse

  Shipping in Quebec

Small items

  Free

  Free

Large items under $300 (before taxes)

  Free

  $75*

Large items over $300 (before taxes)

  Free

  Free*

Matelas Bonheur offers a fast and efficient delivery service. We put a lot of effort to make sure that you receive your items within 3 to 5 working days when it is a home delivery. We also offer free pick-up option at all our locations as well as at our warehouse.  

Shipping Small items via mail delivery

Matelas Bonheur will ship your order free of charge anywhere in Quebec by courier via mail delivery. These small items include but are not limited to, pillows, sheets, mattress covers, pillow covers, and duvets.

To receive your purchase in another province, please call 1-800-915-7721(Monday to Friday, 10am to 5pm) in order for us to assess the possible delivery options. 

Shipping Large items

We provide a free delivery service of large items to addresses within 200 km of Montreal, either with our trucks or via a transport company. Additional delivery charges may apply to any possible delivery outside this radius. Items are considered large when their dimensions exceed mailing standards, such as mattresses, adjustable bases, box springs, etc.

To receive your purchase in another province, please call 1-800-915-7721 (Monday to Friday, 10am to 5pm) in order for us to assess the possible delivery options.

Delivery Policy

  1. The online store is only open to customers in Quebec.

  2. The customer must ensure that there is the necessary space to allow for the adequate delivery of the items purchased.
  3. Merchandise could be delivered partially due to delays from the manufacturer. Missing items will be delivered when received.
*In rare occasions, some additional charges may apply. If it’s the case, a representative will contact you. You’ll always have the option of canceling your order.
 

Report a Delivery Issue

Matelas Bonheur prides itself in giving every customer the best delivery service possible. Although rare and despite our best efforts in delivering heavy, voluminous merchandise, accidents may occur on delivery. In the unfortunate event that your merchandise or property gets damaged on delivery, please advise us within 48hrs by filling out our delivery claim form. Once submitted you will be contacted by a Matelas Bonheur representative within 72hrs. Rest assured, your issue will be dealt with in a quick, professional and courteous manner. 

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