{"id":141484,"date":"2025-01-15T12:51:18","date_gmt":"2025-01-15T17:51:18","guid":{"rendered":"https:\/\/www.matelasbonheur.ca\/faq\/"},"modified":"2025-05-01T17:10:45","modified_gmt":"2025-05-01T21:10:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.matelasbonheur.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;faq-header&#8221; css=&#8221;.vc_custom_1746023944085{margin-bottom: 40px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1745879172841{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #2c5593;\">HOW CAN WE HELP YOU?<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;faq-header-section&#8221;][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;products&#8221;][vc_single_image image=&#8221;138045&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>PRODUCTS<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;maintenance&#8221;][vc_single_image image=&#8221;138033&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>MAINTENANCE<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;deliveries&#8221;][vc_single_image image=&#8221;138037&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>DELIVERY<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;warranty&#8221;][vc_single_image image=&#8221;138051&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>WARRANTY<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;exchanges&#8221;][vc_single_image image=&#8221;138049&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>EXCHANGES &amp; RETURNS<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;payments&#8221;][vc_single_image image=&#8221;138041&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>PAYMENTS<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1736982320468{margin-bottom: 40px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><a href=\"#\" name=\"products\">Products<\/a><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Mattresses<\/h3>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What is the difference between memory foam, latex, hybrid, or innerspring mattresses?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li><b>Memory Foam:<\/b> Conforms well to the body, relieves pressure points.<\/li>\n<li><b>Latex:<\/b> Bouncy support, durable, temperature neutral.<\/li>\n<li><b>Hybrid:<\/b> Combines foam and pocketed coils, offers balanced support.<\/li>\n<li><b>Innerspring:<\/b> Good airflow, affordable regular coils, good motion isolation with pocketed coils.<\/li>\n<\/ul>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Which firmness level is best for me: soft, medium, or firm?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>It depends on your preferences, body type, weight, and sleep position. Generally, stomach sleepers do better on firm or extra-firm mattresses. Back sleepers are comfortable on firm or medium-firm mattresses. Side sleepers prefer plush or medium-firm mattresses. We recommend trying mattresses in-store to make a more informed decision.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What is the average lifespan of a mattress?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>The lifespan of a mattress varies by type, material quality, sleeper weight, and usage, but on average, a mattress lasts about 10 years.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Which type of mattress helps regulate temperature best?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Latex mattresses, innerspring mattresses, gel-infused foams, and certain hybrids with built-in cooling technologies offer better temperature regulation.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Does memory foam retain heat?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Traditional memory foam can retain heat, but gel-infused or open-cell foams provide better ventilation.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Is a mattress guaranteed against sagging?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Most mattresses come with a sagging warranty, but terms vary by manufacturer. Innerspring mattresses typically allow up to 1.5&#8243; of sag, while specialized foam mattresses allow up to 0.75&#8243;. For details, visit our warranty page: https:\/\/www.matelasbonheur.ca\/garanties\/<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What mattress size should I choose (Twin, Double, Queen, King)?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Choose based on your space and needs. Consider your size, your partner\u2019s size, and your sleep habits.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Is it better to try a mattress in-store or buy online?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>While online shopping is convenient, testing a mattress in-store helps assess comfort and receive recommendations from our advisors. For online purchases, chat with us or call 1-800-915-7721.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How to care for a mattress to extend its life?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Use a mattress protector, wash bedding regularly, rotate or flip your mattress 180\u00b0 each season for even wear.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Pillows<\/h3>\n<p>[\/vc_column_text][vc_empty_space]<div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How to choose a pillow by sleep position (side, back, stomach)?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li><b>Side:<\/b> Thick pillow to support head and neck.<\/li>\n<li><b>Back:<\/b> Medium pillow for support without too much height.<\/li>\n<li><b>Stomach:<\/b> Thin pillow to avoid neck strain.<\/li>\n<\/ul>\n<p>The firmness and type may vary based on personal preference.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What is the difference between memory foam, down, latex, or microfiber pillows?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li><b>Memory Foam:<\/b> Contours to the shape and relieves pressure points.<\/li>\n<li><b>Down:<\/b> Soft, comfortable, lightweight.<\/li>\n<li><b>Latex:<\/b> Bouncy, durable, supportive.<\/li>\n<li><b>Microfiber:<\/b> Affordable down alternative, hypoallergenic, comfortable.<\/li>\n<li><b>Gel:<\/b> Hypoallergenic, cool, relieves pressure points.<\/li>\n<\/ul>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How long does a pillow last before replacement?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>On average, a quality pillow should be replaced every 3\u20135 years. Using a pillow protector can extend its lifespan.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What pillows are best for allergy sufferers?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Gel and microfiber pillows are hypoallergenic. Those not allergic to latex can choose latex pillows as well.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What budget should I plan for a quality pillow?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>A quality pillow ranges from $100 to $300, depending on material and technology used.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How long does it take to get used to a new pillow?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>It generally takes a few nights to adjust to a new pillow. Gradually integrate the new pillow into your routine for a smoother transition.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Bedding<\/h3>\n<p>[\/vc_column_text]<div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What is the best sheet material (cotton, linen, bamboo, polyester)?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Each material has its advantages. Cotton is classic, soft, breathable, and durable. Linen is more luxurious, cool, and absorbent. Bamboo is soft, silky, and thermoregulating. Polyester is affordable, wrinkle-resistant, and quick-drying but less breathable. Blends combine the benefits of each. Choose based on your preference!<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What does thread count mean for sheets?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Thread count indicates the density of the weave. Higher thread counts generally mean softer and more durable fabric, but fiber quality also matters. A very fine yarn can inflate thread count without improving durability.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How to choose the right duvet for hot or cold sleepers?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>If you get cold at night, choose a down duvet. If you get hot, choose a lightweight microfiber or wool duvet.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Is a mattress protector mandatory?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>No, but it\u2019s highly recommended to protect your mattress and extend its lifespan. We reserve the right to refuse an exchange if the returned mattress is stained or damaged. Manufacturers require a clean mattress to honor warranty conditions.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How to choose the right mattress protector?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>We recommend an waterproof protector for maximum protection. If breathability is your priority, choose a cotton or wool cover.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Does bedding quality really affect sleep?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Absolutely! A good mattress, the right pillow, and comfortable sheets promote restorative sleep.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1736982320468{margin-bottom: 40px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><a href=\"#\" name=\"maintenance\">Maintenance<\/a><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;]<div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How to maintain and clean my bedding to prevent premature wear?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Wash sheets and pillowcases regularly according to manufacturer instructions. Use a mattress protector to guard against stains and moisture. Air out your bedding frequently and avoid eating or drinking in bed.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Can I put my pillow in the washing machine?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>It depends on the pillow type. Memory foam and latex pillows are generally not machine washable. Microfiber and some down pillows can be machine washed\u2014always check the care label.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How to clean my mattress?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Use a mattress protector, rotate the mattress 180\u00b0 each season, and vacuum the surface occasionally to remove dust and allergens.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How to wash a duvet?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Most duvets can be machine washed in cold water with a gentle detergent. Tumble dry on low with occasional fluffs for even drying, or air dry completely to prevent mold. Always follow the care label and use a duvet cover washed regularly to protect the duvet.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1736982320468{margin-bottom: 40px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><a href=\"#\" name=\"deliveries\">Deliveries<\/a><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;]<div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Is delivery free?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Delivery is free to your door for all mattress purchases. Additional fees may apply for remote areas. For details, visit: https:\/\/www.matelasbonheur.ca\/livraison\/<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Do you install my bed?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>By selecting our full delivery service, we provide installation of your new bed and mattress. More info at: https:\/\/www.matelasbonheur.ca\/livraison\/<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Do you take away my old mattress?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Yes, removal of your old mattress and foundation is included with installation. We do not remove bed frames.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Can I choose the delivery date for my online order?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Yes, for large items like mattresses or beds, you can choose your delivery date. Our team will contact you with options. Small items like bedding or pillows ship via postal service.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><a href=\"#\" name=\"warranty\">Warranty<\/a><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_empty_space]<div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What is excluded from my mattress warranty?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>The warranty generally covers manufacturing defects such as excessive sagging and material faults. Warranty terms vary by model and manufacturer.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Is warranty voided if I don\u2019t use a specific foundation?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Yes, using an improper base can void your mattress warranty. Use a platform or box spring with slats no more than 2&#8243; apart. Check manufacturer recommendations.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How do I make a warranty claim?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Submit a claim form on our website under the \u201cWarranties\u201d tab. Provide proof of purchase and photos of the defect.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Is there a warranty on bedding accessories and pillows?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Yes, most bedding accessories and pillows have a manufacturing defect warranty. Terms vary by product and manufacturer.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><a href=\"#\" name=\"exchanges\">Exchanges \/ Returns<\/a><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_empty_space]<div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">In what condition must the mattress be returned?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>We offer a 90-night trial (30 nights on clearance or floor models). No refunds. See details at: https:\/\/www.matelasbonheur.ca\/conditions-de-vente\/<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Are there fees for mattress exchanges or returns?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Only transportation fees apply for mattress exchanges. Contact customer service for your specific situation.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What is the return policy for bedding and pillows?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>For hygiene reasons, bedding items (pillows, sheets, protector covers, duvet covers, etc.) are final sale and cannot be returned or exchanged.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><a href=\"#\" name=\"payments\">Payments<\/a><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_empty_space]<div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">What payment methods are accepted?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>We accept credit cards (Visa, Mastercard, Amex), Interac, cash, and gift cards.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Is interest-free installment available?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Yes, we offer interest-free financing with Flexiti! Pay in 3\u201318 months. A $39.99 annual fee applies for plans over 3 months, added to your first payment annually. Details: https:\/\/www.matelasbonheur.ca\/financement-flexiti\/<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Where do I pay my balance before delivery?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>You can pay online under \u201conline payment\u201d or in-store. Balance is due at least 48 hours before selected delivery date.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">Can I use my Flexiti credit limit here?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p><i>Yes, your Flexiti credit limit is reusable at our store.<\/i><\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div><div class=\"qodef-accordion-holder qodef-ac-default  qodef-toggle clearfix\">\n\t<h6 class=\"qodef-accordion-title\">\n    <span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef_icon_plus\">+<\/span>\n\t\t<span class=\"qodef_icon_minus\">-<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">How do I finance a purchase?<\/span>\n<\/h6>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text css=&#8221;&#8221;]<\/p>\n<p>Apply for Flexiti online or in-store. Once approved, use your FlexitiCard to pay interest-free in installments.<\/p>\n<p>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;faq-header&#8221; css=&#8221;.vc_custom_1746023944085{margin-bottom: 40px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1745879172841{padding-top: 40px !important;padding-bottom: 40px !important;}&#8221;] HOW CAN WE HELP YOU? 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