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Our in Store policies and financing
The 90 day Comfort Guarantee! with Matelas Bonheur (specific to mattresses)
At Matelas Bonheur, our main objective is customer satisfaction. We realize that the purchase of a mattress is important. Matelas Bonheur therefore offers you a 90 day Comfort Guarantee, provided the following conditions are met :
- For hygiene purposes, Matelas Bonheur strongly recommends the purchase and the use of a mattress protector that respects the manufacturing standards.
- The consumer must keep the mattress set for a minimum of 30 days, which is the normal adjustment period for sleeping on a new mattress.
- This Comfort Guarantee is valid for a maximum of 90 days. It allows the consumer only one exchange on their mattress or set for a different model.
- At the time of the comfort exchange, the orignal paid invoice price becomes a credit exchange. No partial or full reimbursement is possible.
- The new purchased item(s) will be invoiced at the price indicated in store on the day of the transaction. No initial discount can be transfered onto this exchange.
- The exchange is conditional following an inspection of your mattress by our delivery team. If the mattress is soiled or damaged, the Comfort Guarantee is automatically null and void.
- This Comfort Guarantee is valid as of the date of delivery.
- Transport fees are applicable.
Matelas Bonheur reserves the right to void this Comfort Guarantee without any notice. The Comfort Guarantee does not apply on : Certain models, adjustable beds, platforms, ornamental beds, decorative bases, custom size mattresses (other than single, double, queen and king size), boxspring height exchanges, floor models, liquidation models, as well as models sold as is or an exchange on a defective product.