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10% Lowest price guarantee
Before your merchandise gets delivered, should you find the same product at a lower price (invoice, publicity or online) currently in effect, from an authorized Quebec dealer, we will match and beat the price by 10% of the difference (proof may be required). We will validate the competitor’s price and the availability of the item. This excludes liquidation models, special orders and floor models. Applicable on new purchases only.
1. For hygienic reasons, no reimbursements on accessories such as but not limited to pillows, sheets, duvets, mattress covers, pillow covers, decorative beds, adjustable beds and all custom orders.
2. In the event that the consumer cancels at his request the present sales contract before the determined delivery date a 20% penalty of the total present contract will be charged for damages and interest.
3. No partial or total refund is possible after the scheduled delivery date.
1. Exchange/return policy : A 20% charge will be applicable for non-damaged merchandise being exchanged after being authorized by head office only.
2. A minimum delivery charge of $60.00 will be applicable on exchange of non-defective merchandise or if a client is not present for the scheduled delivery.
3. If you discover damages when opening your order, please call the store within 48 hours of the delivery of the merchandise.
The 90 day Comfort Guarantee! with Matelas Bonheur (specific to mattresses)
At Matelas Bonheur, our main objective is customer satisfaction. We realize that the purchase of a mattress is important. Matelas Bonheur therefore offers you a 90 day Comfort Guarantee, provided the following conditions are met :
1. For hygiene purposes, Matelas Bonheur strongly recommends the purchase and the use of a mattress protector that respects the manufacturing standards.
2. The consumer must keep the mattress set for a minimum of 30 days, which is the normal adjustment period for sleeping on a new mattress.
3. This Comfort Guarantee is valid for a maximum of 90 days. It allows the consumer only one exchange on their mattress or set for a different model.
4. At the time of the comfort exchange, the orignal paid invoice price becomes a credit exchange. No partial or full reimbursement is possible.
5. The new purchased item(s) will be invoiced at the price indicated in store on the day of the transaction. No initial discount can be transfered onto this exchange.
6. The exchange is conditional following an inspection of your mattress by our delivery team. If the mattress is soiled or damaged, the Comfort Guarantee is automatically null and void.
7. This Comfort Guarantee is valid as of the date of delivery.
8. Transport fees are applicable.
Matelas Bonheur reserves the right to void this Comfort Guarantee without any notice. The Comfort Guarantee does not apply on : Certain models, adjustable beds, platforms, ornamental beds, decorative bases, custom size mattresses (other than single, double, queen and king size), boxspring height exchanges, floor models, liquidation models, as well as models sold as is or an exchange on a defective product.
Sales contract conditions
1. The client must ensure that there is adequate space for the volume of merchandise purchased for delivery.
2. Limit of 6 months from the date of invoice to take delivery of the merchandise. After that time a 2% charge per month will be charged on the balance owing of the invoice and a 1% charge per month on the total of the invoice.
3. Merchandise could be delivered partially due to delays from the manufacturer.