FREE DELIVERY*
At Matelas Bonheur we’re pleased to offer free delivery, with no minimum purchase required across most areas of Quebec and Eastern Ontario*. Our commitment to enhancing your sleep goes hand in hand with our dedication to environmental responsibility. Through optimized delivery routes, tracking services, and efficient grouping of deliveries, we strive to minimize our carbon footprint while ensuring your items arrive promptly and securely.
For large items, we provide two delivery options: Standard Delivery, a complimentary service, and Matelas Bonheur’s Full Service Delivery, which can be optionally upgraded for a fee at checkout. As for small items these are typically delivered by Courier Delivery.
Please refer to the charts below for further details on delivery options available to you.
LARGE ITEM(s) DELIVERY OPTIONS :
What qualifies as a large item?
These are items that are unsuitable for courier shipment (excluding Mattresses-in-a-box) and are delivered by our dedicated delivery teams. This category includes mattresses, decorative beds, adjustable beds, and box springs.
STANDARD DELIVERY : $0
- Offers no-contact delivery options tailored to your preferences—whether it’s inside your front door, side door, or garage.
- You will be provided with a 3-hour delivery window with live delivery tracking.
*Optional $20 fee for the removal and recycling of each old mattress and base/box spring.
MATELAS BONHEUR FULL SERVICE : $49.95
- Includes all standard delivery services plus the following services below :
- Assembly and setup of your new mattress, bed, and base/box spring in your designated room.
- Responsible disposal of all surplus packaging materials.
- Removal and recycling of your old mattress and base/box spring (matching the number of pieces purchased).
*upon request, a $20 fee will be applied for each additional old mattress or boxspring removal.
SMALL ITEM(s) DELIVERY:
What qualifies as a small item?
These are items suitable for courier shipment via UPS, Loomis, FedEx, Canada Post, Purolator, etc., such as pillows, duvets, mattress protectors, sheets, and similar small items.
Courier Delivery
- Courier shipping : Your item will be conveniently delivered to your doorstep.
- Tracking number provided : A tracking number will be provided for easy monitoring of your delivery.
Note : if a small item is purchased along with a large item, it will be delivered with the large item using the available delivery services mentioned above.
*Additional charges may apply for deliveries to remote areas. If your location is affected, a representative will promptly contact you to discuss your options. Please note that delivery is not available to PO boxes.
If you require delivery in another province or have any further questions, our customer service team will be happy to help.
Monday through Sunday: 10 a.m. to 5 p.m
Phone: 1-800-915-7721
Email: info@matelasbonheur.ca
DELIVERY CONDITIONS
- The balance of your order must be fully paid in store 48 hours prior to the delivery day.
- If no person (of legal age) is present on the scheduled delivery date/time, it is important to advise us before the delivery occurs. If not, you can pick-up your order in one of our warehouses (appointment only) or pay ($89.95 + taxes) to have your order rescheduled. Transport fees vary depending on the distance and the item.
- In the event that there’s not enough space to deliver your merchandise, note that it may be possible toorder these products in two separate pieces for an additional charge plus transport fee ($89.95 + taxes). Additional fees may apply depending on the distance and the item.
- Transport fees apply ($89.95 + taxes) on all merchandise height & size exchanges. Transport fees vary depending on the distance and the item.
- Upon delivery, Matelas Bonheur offers the removal of your old mattress and/or boxspring at an additionnal fee. However, we cannot take back any other item. For hygienic reasons, we reserve the right to refuse the removal of any mattress and/or boxspring that is not in a
sanitary condition. - Before delivery: it is the client’s responsibility to make sure the space is cleared to receive the merchandise. We are not responsible for moving, relocating, disassembling and assembling your personal goods.
- The client must ensure that there is adequate space for the merchandise purchased to be delivered. Our delivery team will do their best to carefully place the merchandise you ordered in the room you desire. However, in the event that our delivery staff deems the delivery space limited (stairway, hallway, doorway, etc), you may be asked to sign a release of liability form. if you want them to pursue the delivery. If the customer doesn’t want to sign the form, the merchandise will be left in the entry.
- After evaluation, Matelas Bonheur reserves the right to refuse a delivery that they determine to be too dangerous. In this event and with your authorization, they will leave the merchandise at the nearest entrance or you can pick-up your order in one of our warehouses (on appointment only).
- Please note that in certain rare occasions and for reasons out of our control your delivery, may be advanced or delayed. In this event you will be advised at our earliest discretion. The reasons out of our control may include but are not limited to: traffic, damaged merchandise, order delays caused by our suppliers, storm, mechanical breakdown of the delivery truck, etc.
- Please note that most memory foam mattresses harden in cold conditions which make them difficult to bend. In the case that the mattress needs to be bent, a second delivery may be necessary to complete the delivery.
- It is the customer’s responsibility to make sure all walkways and entrances to their homes are clear of snow and ice.
- Any damages to your personal property must be immediately documented by the delivery team. No request will be accepted, if failure to do so.
- If you discover damages when opening your order please call the store within 48 hours of the delivery of the merchandise.